Patient Relations

Patient Relations

There may be times when you or a family member needs help in finding information or voicing a concern. If the staff at hand has been unable to help you, the Patient Representative can assist. A Patient Representative is available to all patients, families and community members who have questions, compliments, or concerns.

What does the Patient Representative do?

The Patient Representative:

  • Listens to your concerns in confidence.
  • Assists patients and families by helping to facilitate communications with staff and resolve issues of concern.
  • Explain hospital policies and procedures.
  • Explain the Patient Rights and Responsibilities
  • Answer questions about services available at Good Samaritan Hospital.

You may contact the Patient Relations Department at (213) 977-2299 if you have questions or concerns. If there is no answer, please leave a voicemail so a staff member can contact you to provide assistance.