FAQs

Frequently Asked Questions about our Patient Portal, My.Goodsam.Org

Some of my information is wrong. How do I correct this?

If you notice an error in your personal information, such as address or phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.

If you see information in your medical history that is incorrect, please notify the Medical Records Department at 213-977-2100.

What if I need help?

Please call our My.Goodsam.Org Hotline Monday through Friday, 8:00 am – 5:00 pm at 213-977-4153.

How do I communicate my medical concerns?

My.GoodSam.Org is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

How do I see my test results?

Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see a button on the right labeled Results where you will have access to your Laboratory Results and a button labeled Reports where you will have access to general radiology reports. Laboratory and radiology reports are available 36 hours after they are resulted.

How do I get the complete set of my medical records?

You can obtain your medical records by contacting the Medical Records Department at 213-977-2100.

I don't have an email address, how do I get one?

There are many free email services available to use. If you are looking to create a free email account, some of the more established email providers are:

How can I update my email address in My.GoodSam.Org?

To change the email address that My.GoodSam.Org uses for sending activity, password reset, or other communications, please contact the My.GoodSam.Org Hotline at 213-977-4153.

What information can I see in My.GoodSam.Org?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues, discharge instructions and more. You may also print a Health Summary for your records.

Is there a fee to use My.GoodSam.Org?

No! My.GoodSam.Org is a free service offered to our patients.

Can I also see my family members’ health records?

Yes, this is called Proxy Access. For a child under 12, this allows a parent or legal guardian to log into their personal My.GoodSam.Org account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 12, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information.

Once a child turns 18, a parent can only access to the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Medical Records Department at 213-977-2100.

What if I need more information than is available through My.GoodSam.Org?

If you need additional information other than what is available through My.GoodSam.Org, please contact the Medical Records Department at 213-977-2100.

How can I signup?

If you know your Medical Record Number and you have provided your email address when you last registered, you can click on the Register Now! link located on this page.

If you do not know your Medical Record Number then you must do one of the following: Visit the Medical Records Department and request access to My.Goodsam.Org. Processing normally takes 24 business hours. or Complete the on-line “Request for Access Form”. Instructions for completing the form:

Once the form is submitted, we will process your request and you will receive an e-mail with your login instructions to get into the portal and view your record.

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