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GOOD SAMARITAN HOSPITAL RECOGNIZED FOR INNOVATION, WORLD CLASS SERVICE, AND PERFORMANCE EXCELLENCE

Los Angeles (April 2010) – Good Samaritan Hospital in Los Angeles was recognized with a California Awards for Performance Excellence (CAPE) Silver-level Eureka award for its performance excellence by the California Council for Excellence (CCE). Good Samaritan Hospital was one of four organizations recognized with the Silver-level Eureka award. CCE also awarded 1 Gold-level Eureka award and 3 Bronze-level Eureka awards. Organizations represent the business, education, non-profit, health care and military sectors. In addition 25 businesses received the lower-level Prospector award.

"To be recognized with a Silver-level award in the company of organizations outside of health care is a great honor and tribute to our physicians and staff who deliver wonderful care to our patients year after year," said Andrew B. Leeka, president and CEO of Good Samaritan Hospital.  "This unwavering commitment to performance excellence can be found in every aspect of our organization.  This recognition challenges us to continue that commitment and assure that everyone in our community has access to the best possible care and service."

The award program, which emulates the Malcolm Baldrige National Quality Program, recognizes organizations that demonstrate superior performance in seven key business areas including leadership; strategic planning, customer and market focus, measurement and knowledge management, human resources, process management and business results. Tracy Barron, Chair of the CAPE Council applauded this year’s winners. "The excellence journey is not easy. The commitment of these organizations to the Baldrige criteria is a testament to their dedication to their customers, students, patients, employees and communities. They are truly leaders in their industries."

Shauna Pearce, RN, MAOM, director of Organizational Excellence at Good Samaritan Hospital and a CAPE examiner also received the CAPE Examiner of the Year award for demonstrating outstanding teamwork, initiative, and communication.

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About Good Samaritan Hospital

First opened in 1885, Good Samaritan Hospital is a 408-bed tertiary care facility offering some of the most comprehensive care in Los Angeles. Specializing in cardiac services, women’s services, orthopedics, oncology, and ophthalmology, Good Samaritan Hospital offers Cardiology and Cardiothoracic Surgery, Neurosciences program featuring the Gamma Knife radiosurgery, Oncology Program, Kidney Stone services, and Transfusion-Free Medicine and Surgery Center. For more information, visit www.goodsam.org.

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