Complaint Resolution & Grievances

If you have questions or concerns about your care, the patient relations specialist is available to help you better understand the healthcare environment, resolve problems, and provide information. You can contact a patient relations specialist by calling (213) 977-2299 Monday through Friday from 8 a.m. to 4:30 p.m. After business hours, or on weekends and holidays, please contact the nursing supervisor at (213) 618-7016.

You also have the right to contact The Joint Commission:

By email:

By mail:
Office of Quality and Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181

By telephone:
(800) 994-6610

You may file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process. Their address and phone number is:

California Department of Public Health
Licensing and Certification Program
Los Angeles West District Office
South Commonwealth Avenue, Suite 903
Los Angeles, CA 90005

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