Complaint Resolution & Grievances

If you have questions or concerns about your care, the patient relations specialist is available to help you better understand the healthcare environment, resolve problems, and provide information. You can contact a patient relations specialist by calling (213) 977-2299 Monday through Friday from 8 a.m. to 4:30 p.m. After business hours, or on weekends and holidays, please contact the nursing supervisor at (213) 618-7016.

You also have the right to contact The Joint Commission:

By email:
patientsafetyreport@jointcommission.org

By mail:
Office of Quality and Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181

By telephone:
(800) 994-6610

To file a complaint with the California Department of Public Health (CDPH) contact:

California Department of Public Health
Los Angeles East District Office
3400 Aerojet Ave #323
El Monte, CA 91731
800.228.1019 (toll free)
626.569.3724 (phone)
626.927.9842 (fax)

https://www.cdph.ca.gov/programs/chcq/lcp/calhealthfind/pages/home.aspx

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